Calming upset customers : staying effective during unpleasant situations
題名:
Calming upset customers : staying effective during unpleasant situations
著者:
Morgan, Rebecca L.
ISBN（國際標準書號）:
9781560526698
版本:
3rd ed.
出版資訊:
Boston MA : Thomson Course Technology, c2003
規格:
xiv, 82 p. : ill.
叢書:
A crisp fifty-minute series book
Fifty-minute series
叢書題名:
A crisp fifty-minute series book
Fifty-minute series
一般附註:
Includes bibliographical references
主題:
| Customer services |
| Consumer complaints |