Michelli, Joseph A., 1960-
Ritz-Carlton Hotels (Firm) -- Management -- Case studies Leadership Total quality management Corporate culture Customer services
New York : McGraw-Hill, c2008
Books
9780071548335
DiJulius, John R., 1964-
Customer services Consumer satisfaction Customer loyalty
Hoboken, N.J. : John Wiley & Sons, c2008
Books
9780470196120
Parker, James F. (James Francis), 1947-
Southwest Airlines Co. -- Management Airlines -- United States -- Management Customer relations -- United States Customer services -- United States
Upper Saddle River, N.J. : Pearson Education, 2008
Books
9780132763578
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