Providing quality service : what every hospitality service provider needs to know
題名:
Providing quality service : what every hospitality service provider needs to know
著者:
Martin, William B.
ISBN（國際標準書號）:
9780130967459
出版資訊:
Upper Saddle River, N.J. : Prentice Hall, c2003
規格:
xvii, 167 p. : ill.
一般附註:
Includes bibliographical references and index
主題詞彙:
主題:
| Hospitality industry |