Managing the guest experience in hospitality
題名:
Managing the guest experience in hospitality
著者:
Ford, Robert C., 1945-
Heaton, Cherrill P.
ISBN（國際標準書號）:
9780766814158
出版資訊:
Australia [etc.] : Delmar Thomson Learning, c2000
規格:
xxiv, 432 p.
一般附註:
Includes index
主題:
| Hospitality industry -- Customer services |