The real value of training : measuring and analyzing business outcomes and the quality of ROI
題名:
The real value of training : measuring and analyzing business outcomes and the quality of ROI
著者:
Stone, Ron Drew
ISBN（國際標準書號）:
9780071759977
出版資訊:
New York [etc.] : McGraw-Hill, 2011
規格:
xvii, 302 p. ; 25 cm
一般附註:
Includes bibliographical references and index
內容:
Talking about performance results -- Stone's measurement and roi process : a view from above -- Begin on the right foot : partner to create a measurement strategy -- Collect relevant performance data -- Analyze results and adjust for causal influence -- Analyze and adjust results for sustained impact -- Go / No Go : Assign a Monetary Value to Business Outcome Data -- Calculate the fully-loaded cost of the solution design -- Calculating the return on investment and assessing the quality of ROI -- Measuring the contribution of solutions : alternatives to ROI -- Communicate the results -- Opportunity forecasting : predicting performance improvement and ROI.
主題:
| Performance standards |
| Rate of return |
| Personnel management |