Service design for business : a practical guide to optimizing the customer experience
題名:
Service design for business : a practical guide to optimizing the customer experience
著者:
Reason, Ben, 1972-
Løvlie, Lavrans, 1969-
Flu, Melvin Brand, 1966-
ISBN（國際標準書號）:
9781118988923
出版資訊:
Hoboken, N.J. : John Wiley & Sons, c2016.
規格:
xi, 189 p. : ill. ; 24 cm
一般附註:
Includes index.
摘要:
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design.
主題:
| Customer services. |
| Customer relations. |
摘要:
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design.