The leader's guide to influence : how to use soft skills to get hard results
題名:
The leader's guide to influence : how to use soft skills to get hard results
著者:
Brent, Mike
Dent, Fiona Elsa
ISBN（國際標準書號）:
9780273729860
出版資訊:
London [etc.] : FT Prentice Hall, 2010
規格:
viii, 231 p. ; 22 cm
一般附註:
Includes bibliographical references and index
內容:
Your relationships : get them right -- What's your relationship style? -- Understanding my relationships -- What makes relationships go wrong? -- Relationship networking -- Creating the right impression -- Listening -- Quality questioning -- Trust and authenticity -- Rapport and empathy.
主題:
| Leadership |
| Influence (Psychology) |
| Communication in management |
| Interpersonal relations |