Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior
題名:
Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior
著者:
Patterson, Kerry, 1946-
ISBN（國際標準書號）:
9780071446525
出版資訊:
New York, NY [etc.] : McGraw-Hill, c2005
規格:
xviii, 281 p.
一般附註:
Includes index
主題:
| Interpersonal confrontation |
| Interpersonal communication |
| Interpersonal relations |
| Communication in management |
| Communication in organizations |