The Toyota way to service excellence : lean transformation in service organizations
題名:
The Toyota way to service excellence : lean transformation in service organizations
著者:
Liker, Jeffrey K.
Ross, Karyn.
ISBN（國際標準書號）:
9781259641107
出版資訊:
New York : McGraw-Hill Education, c2017.
規格:
xxviii, 419 p. : ill. ; 24 cm
主題:
| Automobile industry and trade -- Japan -- Management. |
| Lean manufacturing -- Japan. |
| Toyota Jidosha Kabushiki Kaisha -- Management. |