Conflict 101 : a manager's guide to resolving problems so everyone can get back to work
題名:
Conflict 101 : a manager's guide to resolving problems so everyone can get back to work
著者:
Shearouse, Susan H.
ISBN（國際標準書號）:
9780814417119
出版資訊:
New York [etc.] : AMACOM, American Management Association, 2011
規格:
viii, 264 p. : ill. ; 23 cm
一般附註:
Includes bibliographical references and index
摘要:
We know that conflict is unavoidable, especially in the workplace. This book gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. It helps readers learn how to: build trust; harness negative emotions; encourage apologies and forgiveness; and, more
主題:
| Conflict management |
| Interpersonal relations |
摘要:
We know that conflict is unavoidable, especially in the workplace. This book gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. It helps readers learn how to: build trust; harness negative emotions; encourage apologies and forgiveness; and, more