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The virtual customer : a new paradigm for improving customer relations in libraries and information services = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas 的封面图片
The virtual customer : a new paradigm for improving customer relations in libraries and information services = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas
Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams 的封面图片
Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams
Service design for business : a practical guide to optimizing the customer experience 的封面图片
Service design for business : a practical guide to optimizing the customer experience
別和刺蝟亂說話 : 20個讓顧客開心買單的關鍵服務 的封面图片
別和刺蝟亂說話 : 20個讓顧客開心買單的關鍵服務
服務聖經101 : 你一定要學的顧客服務技巧 的封面图片
服務聖經101 : 你一定要學的顧客服務技巧
客服聖經 的封面图片
客服聖經
Care packages for your customers : an idea a week to enhance customer service 的封面图片
Care packages for your customers : an idea a week to enhance customer service
Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred 的封面图片
Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred
10 clowns don't make a circus : ... and 249 other critical management success strategies 的封面图片
10 clowns don't make a circus : ... and 249 other critical management success strategies
消失吧!奧客 : 打通客服關節60招 的封面图片
消失吧!奧客 : 打通客服關節60招
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation 的封面图片
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
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