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Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams 的封面图片
Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams
Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world 的封面图片
Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world
Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred 的封面图片
Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred
The loyalty effect : the hidden force behind growth, profits and lasting value 的封面图片
The loyalty effect : the hidden force behind growth, profits and lasting value
The joyless economy : the psychology of human satisfation 的封面图片
The joyless economy : the psychology of human satisfation
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