Welcome by the University of Milan, the Italian Ministry for Cultural Heritage and Activities and IFLA / Elio Franzini, Maurizio Fallace, Claudia Lux -- Introduction to the conference theme / Patrice Landry -- The virtual scholar : the hard and evidential truth / David Nicholas -- Who are the users of digital libraries, what do they expect and want? : the Europeana experience / Daniel Teruggi -- A content analysis on the use of methods in online user research / Elke Greifeneder -- A pianist's use of the digitalized version of the Edvard Grieg Collection / Einar Rottingen -- When is a library not a library? / Susan Hazan -- To make a better digital library : some collaborative efforts in China / Zhu Qiang -- Strategies for institutions : responding to the digital challenge / Rossella Caffo -- Strategies for institutions : responding to the digital challenge : the world digital library perspective / John Van Oudenaeren -- Digital library futures : pressures on the publisher-librarian relation in the era of digital change / Herman P. Spruijt -- Closing address / Penny Carnaby -- Final summary / Anna Maria Tammaro -- Closure / Ellen Tise -- Biographies -- Photo impressions.