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Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System 的封面图片

Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System

Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System

作者 / 責任者

Michelli, Joseph A., 1960-

主題

UCLA Health System Medical care Total quality management Quality of Health Care -- organization & administration -- California Leadership

出版資訊

New York [etc.] : McGraw-Hill, 2011

格式：

圖書

ISBN（國際標準書號）

9780071773546

The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company 的封面图片

The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

作者 / 責任者

Michelli, Joseph A., 1960-

主題

Ritz-Carlton Hotels (Firm) -- Management -- Case studies Leadership Total quality management Corporate culture Customer services

出版資訊

New York : McGraw-Hill, c2008

格式：

圖書

ISBN（國際標準書號）

9780071548335

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