Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred
題名:
Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred
著者:
Heppell, Michael
ISBN（國際標準書號）:
9780273707929
出版資訊:
Harlow : Pearson Prentice Hall Business, 2006
規格:
ix, 128 p. : ill. ; 24 cm
主題:
| Customer relations |
| Consumer satisfaction |