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The virtual customer : a new paradigm for improving customer relations in libraries and information services = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas 的封面图片
The virtual customer : a new paradigm for improving customer relations in libraries and information services = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas
Dynamic perspectives on globalization and sustainable business in Asia 的封面图片
Dynamic perspectives on globalization and sustainable business in Asia
Bank 4.0 : banking everywhere, never at a bank 的封面图片
Bank 4.0 : banking everywhere, never at a bank
價值主張年代 : 設計思考X顧客不可或缺的需求=成功商業模式的獲利核心 的封面图片
價值主張年代 : 設計思考X顧客不可或缺的需求=成功商業模式的獲利核心
Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams 的封面图片
Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams
Service design for business : a practical guide to optimizing the customer experience 的封面图片
Service design for business : a practical guide to optimizing the customer experience
On the frontline in Macao : casino employees, informal learning, & customer service 的封面图片
On the frontline in Macao : casino employees, informal learning, & customer service
An anthropology of services : toward a practice approach to designing services 的封面图片
An anthropology of services : toward a practice approach to designing services
Surprise! : the secret to customer loyalty in the service sector 的封面图片
Surprise! : the secret to customer loyalty in the service sector
Be your customer's hero : real-world tips & techniques for the service front lines 的封面图片
Be your customer's hero : real-world tips & techniques for the service front lines
The experience : the 5 principles of Disney service and relationship excellence 的封面图片
The experience : the 5 principles of Disney service and relationship excellence
Library security : better communication, safer facilities 的封面图片
Library security : better communication, safer facilities
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語言
著者
Goodman, John A.
(2)
Lucas, Robert W.
(2)
Michelli, Joseph A., 1960-
(2)
Adamson, Allen P.
(1)
Albrecht, Steve, 1963-
(1)
主題
Customer services
(33)
Customer relations
(10)
Consumer satisfaction
(5)
Customer services.
(5)
Customer relations -- Management
(4)
出版日期
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