Jaffe, Joseph, 1970-
主题
Customer relations Business referrals Customer services
出版信息
Hoboken, N.J. : John Wiley & Sons, 2010
圖書
ISBN
9780470487853
Miller, John G., 1958-
主题
Organizational effectiveness Organizational change Customer services
出版信息
New York : G.P. Putnam's Sons, 2010
圖書
ISBN
9780399156403
Bernoff, Josh
主题
Technological innovations -- Management Business enterprises -- Technological innovations Customer services -- Technological innovations Online social networks -- Economic aspects
出版信息
Boston, MA : Harvard Business Press, 2010
圖書
ISBN
9781422155639
Gee, Val
主题
Customer services Customer relations
出版信息
New York [etc.] : McGraw-Hill, 2009
圖書
ISBN
9780071625791
Goodman, John A.
主题
Customer services Customer relations -- Management
出版信息
New York : AMACOM, c2009
圖書
ISBN
9780814413333
Pulizzi, Joe
主题
Target marketing Customer services
出版信息
New York [etc.] : McGraw-Hill, 2009
圖書
ISBN
9780071625746
Parker, James F. (James Francis), 1947-
主题
Southwest Airlines Co. -- Management Airlines -- United States -- Management Customer relations -- United States Customer services -- United States
出版信息
Upper Saddle River, N.J. : Pearson Education, 2008
圖書
ISBN
9780132763578
DiJulius, John R., 1964-
主题
Customer services Consumer satisfaction Customer loyalty
出版信息
Hoboken, N.J. : John Wiley & Sons, c2008
圖書
ISBN
9780470196120
Michelli, Joseph A., 1960-
主题
Ritz-Carlton Hotels (Firm) -- Management -- Case studies Leadership Total quality management Corporate culture Customer services
出版信息
New York : McGraw-Hill, c2008
圖書
ISBN
9780071548335
Glanz, Barbara A.
主题
Customer loyalty Customer services Customer relations
出版信息
New York : McGraw-Hill, c2007
圖書
ISBN
9780071484213
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