Managing the guest experience in hospitality 的封面图片
Managing the guest experience in hospitality
题名:
Managing the guest experience in hospitality
著者:
Ford, Robert C., 1945-

Heaton, Cherrill P.
ISBN:
9780766814158
出版信息:
Australia [etc.] : Delmar Thomson Learning, c2000
规格:
xxiv, 432 p.
一般附注:
Includes index
主题词汇:
Hospitality industry -- Customer services
主题:
Hospitality industry -- Customer services

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