Conversation transformation : recognize and overcome the 6 most destructive communication patterns
题名:
Conversation transformation : recognize and overcome the 6 most destructive communication patterns
著者:
Benjamin, Ben E., 1944-
Yeager, Amy, 1975-
Simon, Anita, 1936-
ISBN:
9780071769969
出版信息:
New York [etc.] : McGraw-Hill, 2012
规格:
viii, 246 p. ; 23 cm
一般附注:
Includes index
内容:
Can this conversation be saved? -- Teaching an old brain new tricks -- Polite fights -- Clairvoyant readings -- Catastrophe forecasts -- Question traps -- Gripe cycles -- Blame games -- SAVI "an all-purpose tool" to improve any conversation -- Afterword.
主题:
| Conversation |
| Oral communication |