This is service design thinking : basics, tools, cases
题名:
This is service design thinking : basics, tools, cases
著者:
Stickdorn, Marc.
Schneider, Jakob (Economist)
ISBN:
9781118156308
出版信息:
Hoboken, New Jersey : Wiley, c2011.
规格:
373 p. : ill. (some col.) ; 24 cm
摘要:
Introduction -- What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.
主题:
| Service industries -- Management. |
摘要:
Introduction -- What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.