Super service : seven keys to delivering great customer service...even when you don't feel like it!...even when they don't deserve it!
题名:
Super service : seven keys to delivering great customer service...even when you don't feel like it!...even when they don't deserve it!
著者:
Gee, Val
Gee, Jeff
ISBN:
9780071625791
出版信息:
New York [etc.] : McGraw-Hill, 2009
规格:
204 p. : ill.
一般附注:
Includes bibliographical references and index
内容:
The heart of the matter -- Serving up your best (even when feeling your worst) -- Customer service key 1: the right attitude -- Customer service key 2: understand the customer’s needs -- Customer service key 3: communicate clearly -- Customer service key 4: reach agreement -- Customer service key 5: check understanding -- Customer service key 6: take action -- Customer service key 7: build on satisfaction -- How to handle an unhappy customer -- Selling skills -- Telephone skills -- How to avoid stress and burnout
主题:
| Customer services |
| Customer relations |