Kaplan, Steve, 1960-
主题
Consumer satisfaction Success in business Target marketing
出版信息
New York : Workman Publishing, c2008
圖書
ISBN
9780761145240
Stevens, Mark, 1947-
主题
Selling Customer relations Consumer satisfaction Success in business
出版信息
New York : Center Street, 2008
圖書
ISBN
9781599951546
Blackshaw, Pete
主题
Consumer satisfaction Customer relations Organizational effectiveness
出版信息
New York : Doubleday, 2008
圖書
ISBN
9780385522724
DiJulius, John R., 1964-
主题
Customer services Consumer satisfaction Customer loyalty
出版信息
Hoboken, N.J. : John Wiley & Sons, c2008
圖書
ISBN
9780470196120
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