The Apple experience : secrets to building insanely great customer loyalty
题名:
The Apple experience : secrets to building insanely great customer loyalty
著者:
Gallo, Carmine
ISBN:
9780071793209
出版信息:
New York : McGraw-Hill, c2012
规格:
xviii, 234 p. : ill. ; 24 cm
一般附注:
Includes bibliographical references and index
摘要:
Explains what makes the Apple retail experience so successful. This title details the principles and practices behind this total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service.
主题:
| Customer services |
| Consumer satisfaction |
| Creative thinking |
摘要:
Explains what makes the Apple retail experience so successful. This title details the principles and practices behind this total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service.