DiJulius, John R., 1964-
主题
Customer services Consumer satisfaction Customer loyalty
出版信息
Hoboken, N.J. : John Wiley & Sons, c2008
圖書
ISBN
9780470196120
Glanz, Barbara A.
主题
Customer loyalty Customer services Customer relations
出版信息
New York : McGraw-Hill, c2007
圖書
ISBN
9780071484213
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