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Bank 4.0 : banking everywhere, never at a bank 的封面图片
Bank 4.0 : banking everywhere, never at a bank
價值主張年代 : 設計思考X顧客不可或缺的需求=成功商業模式的獲利核心 的封面图片
價值主張年代 : 設計思考X顧客不可或缺的需求=成功商業模式的獲利核心
Service design for business : a practical guide to optimizing the customer experience 的封面图片
Service design for business : a practical guide to optimizing the customer experience
The experience : the 5 principles of Disney service and relationship excellence 的封面图片
The experience : the 5 principles of Disney service and relationship excellence
Library security : better communication, safer facilities 的封面图片
Library security : better communication, safer facilities
Service mining : framework and application 的封面图片
Service mining : framework and application
Profiting from services and solutions : what product-centric firms need to know 的封面图片
Profiting from services and solutions : what product-centric firms need to know
卓越服務 : 使客戶服務從平庸到卓越的七個簡單方法 的封面图片
卓越服務 : 使客戶服務從平庸到卓越的七個簡單方法
The Zappos experience : 5 principles to inspire, engage, and wow 的封面图片
The Zappos experience : 5 principles to inspire, engage, and wow
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers 的封面图片
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
Customer service management training 101 : quick and easy techniques that get great results 的封面图片
Customer service management training 101 : quick and easy techniques that get great results
Open services innovation : rethinking your business to grow and compete in a new era 的封面图片
Open services innovation : rethinking your business to grow and compete in a new era
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