Lean six sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions
题名:
Lean six sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions
著者:
George, Michael L., 1947-
ISBN:
9780071418218
出版信息:
New York[etc.] : McGraw-Hill, c2003
规格:
xiv, 386 p.
一般附注:
Includes index
主题:
| Six Sigma (Quality control standard) |
| Service industries -- Quality control -- statistical methods |
| Quality control -- Statistical methods |