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Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams 的封面图片
Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams
The experience : the 5 principles of Disney service and relationship excellence 的封面图片
The experience : the 5 principles of Disney service and relationship excellence
The Apple experience : secrets to building insanely great customer loyalty 的封面图片
The Apple experience : secrets to building insanely great customer loyalty
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers 的封面图片
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
Winning the customer turn consumers into fans and get them to spend more 的封面图片
Winning the customer turn consumers into fans and get them to spend more
How to market to people not like you : "know it or blow it" rules for reaching diverse customers 的封面图片
How to market to people not like you : "know it or blow it" rules for reaching diverse customers
Growth or bust! : proven turnaround strategies to grow your business 的封面图片
Growth or bust! : proven turnaround strategies to grow your business
The finishing touch : how to build world-class customer service 的封面图片
The finishing touch : how to build world-class customer service
Bag the elephant! : how to win & keep big customers 的封面图片
Bag the elephant! : how to win & keep big customers
God is a salesman : learn from the master 的封面图片
God is a salesman : learn from the master
Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world 的封面图片
Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world
What's the secret? : to providing a world-class customer experience 的封面图片
What's the secret? : to providing a world-class customer experience
The loyalty effect : the hidden force behind growth, profits and lasting value 的封面图片
The loyalty effect : the hidden force behind growth, profits and lasting value
The joyless economy : the psychology of human satisfation 的封面图片
The joyless economy : the psychology of human satisfation
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