???? Customer services. - ?????? 2016SirsiDynix Enterprisehttps://webpac.library.gov.mo/client/zh_TW/webpac/webpac/qu$003dCustomer$002bservices.$0026qf$003dPUBDATE$002509Publication$002bDate$0025092016$0025092016$0026ps$003d300$0026isd$003dtrue?dt=list2024-09-21T14:40:50ZMapping experiences : a guide to creating value through journeys, blueprints, and diagramsent://SD_ILS/0/SD_ILS:5036542024-09-21T14:40:50Z2024-09-21T14:40:50Z?? / ??? Kalbach, James.<br/>?? Information visualization. Consumer satisfaction. Consumer satisfaction -- Evaluation.<br/>???? Beijing : O'Reilly, c2016.<br/>??? ??<br/>ISBN???????? 9781491923535<br/>Service design for business : a practical guide to optimizing the customer experienceent://SD_ILS/0/SD_ILS:5037022024-09-21T14:40:50Z2024-09-21T14:40:50Z?? / ??? Reason, Ben, 1972-<br/>?? Customer services. Customer relations.<br/>???? Hoboken, N.J. : John Wiley & Sons, c2016.<br/>??? ??<br/>ISBN???????? 9781118988923<br/>