???? Customer services - ?????? ????SirsiDynix Enterprisehttps://webpac.library.gov.mo/client/zh_TW/webpac/webpac/qu$003dCustomer$002bservices$0026qf$003dITEMCAT2$002509$0025E9$002581$0025A9$0025E7$002594$0025A8$0025E5$0025B0$00258D$0025E8$0025B1$0025A1$0025091$00253AG$002509$0025E4$0025B8$002580$0025E8$002588$0025AC$0025E5$00259C$002596$0025E6$00259B$0025B8$0026ps$003d300$0026isd$003dtrue?dt=list2024-09-21T03:14:21ZThe virtual customer : a new paradigm for improving customer relations in libraries and information services = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecasent://SD_ILS/0/SD_ILS:2741502024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Satellite Meeting (2004 : Sao Paulo, Brasil)<br/>?? Virtual customer Libraries -- Public relations -- Congresses Information services -- Marketing -- Congresses Customer relations -- Management -- Congresses Internet access for library users -- Congresses<br/>???? Munchen : K.G. Saur, 2005<br/>??? ??<br/>ISBN???????? 9783598218453<br/>It's not what you say... a programme for improving customer services and communication skills = ???? : ????ent://SD_ILS/0/SD_ILS:1934382024-09-21T03:14:21Z2024-09-21T03:14:21Z???? ?? : Mediamatters, [2006?]<br/>??? ????<br/>Dynamic perspectives on globalization and sustainable business in Asiaent://SD_ILS/0/SD_ILS:5883902024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Ordóñez de Pablos, Patricia, 1975-<br/>?? Sustainable development -- Asia. Entrepreneurship -- Environmental aspects -- Asia. Globalization -- Asia.<br/>???? Hershey, PA : Business Science Reference, an imprint of IGI Global, c2019.<br/>??? ??<br/>ISBN???????? 9781522570950<br/>Bank 4.0 : banking everywhere, never at a bankent://SD_ILS/0/SD_ILS:5808982024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? King, Brett.<br/>?? Banks and banking -- Customer services. Financial services industry -- Technological innovations.<br/>???? Singapore : Marshall Cavendish, 2018.<br/>??? ??<br/>ISBN???????? 9789814771764<br/>?????? : ????X?????????=???????????ent://SD_ILS/0/SD_ILS:5061292024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Osterwalder, Alex, ?<br/>?? ???? ???? ??????<br/>???? ??? : ????, 2017<br/>??? ??<br/>ISBN???????? 4717211022504<br/>Mapping experiences : a guide to creating value through journeys, blueprints, and diagramsent://SD_ILS/0/SD_ILS:5036542024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Kalbach, James.<br/>?? Information visualization. Consumer satisfaction. Consumer satisfaction -- Evaluation.<br/>???? Beijing : O'Reilly, c2016.<br/>??? ??<br/>ISBN???????? 9781491923535<br/>Service design for business : a practical guide to optimizing the customer experienceent://SD_ILS/0/SD_ILS:5037022024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Reason, Ben, 1972-<br/>?? Customer services. Customer relations.<br/>???? Hoboken, N.J. : John Wiley & Sons, c2016.<br/>??? ??<br/>ISBN???????? 9781118988923<br/>On the frontline in Macao : casino employees, informal learning, & customer serviceent://SD_ILS/0/SD_ILS:2439742024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Lam, Carlos Siu<br/>?? Casinos -- Macau -- Employees Non-formal education Gambling Jogo Casino -- Macau<br/>???? Las Vegas, NV : UNLV Gaming Press, cop. 2015<br/>??? ??<br/>ISBN???????? 9781939546081<br/>An anthropology of services : toward a practice approach to designing servicesent://SD_ILS/0/SD_ILS:4820622024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Blomberg, Jeanette Louise.<br/>?? Customer services.<br/>???? [San Rafael, California] : Morgan & Claypool, c2015.<br/>??? ??<br/>ISBN???????? 9781608452019<br/>Be your customer's hero : real-world tips & techniques for the service front linesent://SD_ILS/0/SD_ILS:4822822024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Toporek, Adam.<br/>?? Customer services. Customer relations. Management.<br/>???? New York : AMACOM American Management Association, c2015.<br/>??? ??<br/>ISBN???????? 9780814449059<br/>The experience : the 5 principles of Disney service and relationship excellenceent://SD_ILS/0/SD_ILS:5019392024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Loeffler, Bruce.<br/>?? Customer services. Customer relations. Consumer satisfaction. Walt Disney Company -- Customer services.<br/>???? Hoboken, New Jersey : Wiley, c2015.<br/>??? ??<br/>ISBN???????? 9781119028659<br/>Library security : better communication, safer facilitiesent://SD_ILS/0/SD_ILS:5025652024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Albrecht, Steve, 1963-<br/>?? Libraries -- Security measures. Library buildings -- Safety measures.<br/>???? Chicago : ALA Editions, an imprint of the American Library Association, 2015.<br/>??? ??<br/>ISBN???????? 9780838913307<br/>Surprise! : the secret to customer loyalty in the service sectorent://SD_ILS/0/SD_ILS:4821642024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Magnini, Vincent P.<br/>?? Service industries -- Customer services. Customer relations. Surprise.<br/>???? New York : Business Expert Press, 2015.<br/>??? ??<br/>ISBN???????? 9781631571022<br/>Customer experience 3.0 : high-profit strategies in the age of techno serviceent://SD_ILS/0/SD_ILS:3214812024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Goodman, John A.<br/>?? Customer services Customer services -- Technological innovations Customer relations<br/>???? New York : American Management Association, c2014<br/>??? ??<br/>ISBN???????? 9780814433881<br/>7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experienceent://SD_ILS/0/SD_ILS:3215762024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? McKain, Scott<br/>?? Customer relations Customer services<br/>???? New York : McGraw-Hill Education, c2014<br/>??? ??<br/>ISBN???????? 9780071822152<br/>Legendary service : the key is to careent://SD_ILS/0/SD_ILS:3215782024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Blanchard, Kenneth H.<br/>?? Customer services Customer services -- Management Customer relations<br/>???? New York : McGraw-Hill, Education, c2014<br/>??? ??<br/>ISBN???????? 9780071819046<br/>Achieving success in nonprofit organizationsent://SD_ILS/0/SD_ILS:3215542024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Kloppenborg, Timothy J., 1953-<br/>?? Nonprofit organizations -- Management. Leadership. Organizational effectiveness.<br/>???? New York : Business Expert Press, 2014.<br/>??? ??<br/>ISBN???????? 9781606497289<br/>Service mining : framework and applicationent://SD_ILS/0/SD_ILS:3215472024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Chang, Wei-Lun.<br/>?? Customer services -- Data processing.<br/>???? New York : Business Expert Press, 2014.<br/>??? ??<br/>ISBN???????? 9781606495742<br/>Profiting from services and solutions : what product-centric firms need to knowent://SD_ILS/0/SD_ILS:3215592024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Zeithaml, Valarie A.<br/>?? Service industries Manufacturing industries Production management New products<br/>???? New York, NY : Business Expert Press, 2014<br/>??? ??<br/>ISBN???????? 9781606497487<br/>???? : ??????????????????ent://SD_ILS/0/SD_ILS:4806952024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Curtin,Steve, ?<br/>?? ??<br/>???? ?? : ???????, 2014<br/>??? ??<br/>ISBN???????? 9787516407318<br/>Service thinking : the seven principles to discover innovative opportunitiesent://SD_ILS/0/SD_ILS:4821072024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Hastings, Hunter.<br/>?? Service industries. Customer services.<br/>???? New York : Business Expert Press, 2014.<br/>??? ??<br/>ISBN???????? 9781606496626<br/>People love you : the real secret to delivering legendary customer experiencesent://SD_ILS/0/SD_ILS:3204062024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Blount, Jeb<br/>?? Customer services Customer relations<br/>???? Hoboken : John Wiley & Sons, Inc., c2013<br/>??? ??<br/>ISBN???????? 9781118433249<br/>The edge : 50 tips from brands that leadent://SD_ILS/0/SD_ILS:3170002024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Adamson, Allen P.<br/>?? Product management Branding (Marketing)<br/>???? New York, NY : Palgrave Macmillan, 2013<br/>??? ??<br/>ISBN???????? 9780230342248<br/>The Apple experience : secrets to building insanely great customer loyaltyent://SD_ILS/0/SD_ILS:3086022024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Gallo, Carmine<br/>?? Customer services Consumer satisfaction Creative thinking<br/>???? New York : McGraw-Hill, c2012<br/>??? ??<br/>ISBN???????? 9780071793209<br/>The Zappos experience : 5 principles to inspire, engage, and wowent://SD_ILS/0/SD_ILS:3086112024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Michelli, Joseph A., 1960-<br/>?? Zappos.com (Firm) -- Management Customer service Mail-order business -- Management Electronic commerce -- Management Retail trade -- Management<br/>???? New York : McGraw-Hill, c2012<br/>??? ??<br/>ISBN???????? 9780071749589<br/>The social media strategist : build a successful program from the inside outent://SD_ILS/0/SD_ILS:3086512024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Barger, Christopher<br/>?? Social media -- Economic aspects Online social networks -- Economic aspects Public relations Customer service<br/>???? New York : McGraw-Hill, 2012<br/>??? ??<br/>ISBN???????? 9780071768252<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:3087862024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Soudagar, Reza<br/>?? Consumer satisfaction Customer relations -- Management Customer services -- Technological innovations<br/>???? New York [etc.] : McGraw-Hill, 2012<br/>??? ??<br/>ISBN???????? 9780071786973<br/>Customer service management training 101 : quick and easy techniques that get great resultsent://SD_ILS/0/SD_ILS:3088202024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Evenson, Renee, 1951-<br/>?? Customer services -- Management Executives -- Training of Time management Leadership Communication in management<br/>???? New York [etc.] : AMACOM, 2012<br/>??? ??<br/>ISBN???????? 9780814417157<br/>Customer service : new rules for a social media worldent://SD_ILS/0/SD_ILS:3045132024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Shankman, Peter<br/>?? Customer services Internet marketing Social media Online social networks<br/>???? Indianapolis, Ind. : Que, c2011<br/>??? ??<br/>ISBN???????? 9780789747099<br/>Open services innovation : rethinking your business to grow and compete in a new eraent://SD_ILS/0/SD_ILS:3072582024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Chesbrough, Henry, 1956-<br/>?? Customer services Technological innovations Recessions -- History -- 21st century<br/>???? San Francisco, CA : Jossey-Bass, 2011<br/>??? ??<br/>ISBN???????? 9780470905746<br/>Please every customer : delivering stellar customer service across culturesent://SD_ILS/0/SD_ILS:3086792024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Lucas, Robert W.<br/>?? Customer services Customer relations Consumer behavior -- Cross-cultural studies Cultural relations Intercultural communication<br/>???? New York [etc.] : McGraw-Hill, 2011<br/>??? ??<br/>ISBN???????? 9780071748360<br/>??????? : 20?????????????ent://SD_ILS/0/SD_ILS:1591592024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Gallagher, Richard S., ?<br/>?? ??? ??<br/>???? ??? : ??, 2010<br/>??? ??<br/>ISBN???????? 9789573266495<br/>...And the clients went wild! : how savvy professionals win all the business they wantent://SD_ILS/0/SD_ILS:3102472024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Kuzmeski, Maribeth<br/>?? Customer services Success in business<br/>???? Hoboken, N.J. : John Wiley & Sons, 2010<br/>??? ??<br/>ISBN???????? 9781118156292<br/>Brilliant customer serviceent://SD_ILS/0/SD_ILS:3045192024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Stevens, Debra<br/>?? Customer relations Customer services<br/>???? London [etc.] : Pearson/Prentice Hall, 2010<br/>??? ??<br/>ISBN???????? 9780273738077<br/>The finishing touch : how to build world-class customer serviceent://SD_ILS/0/SD_ILS:3045222024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Cram, Tony<br/>?? Customer services Consumer satisfaction<br/>???? London [etc.] : FTimes Prentice Hall, 2010<br/>??? ??<br/>ISBN???????? 9780273713012<br/>Flip the funnel : how to use existing customers to gain new onesent://SD_ILS/0/SD_ILS:3072072024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Jaffe, Joseph, 1970-<br/>?? Customer relations Business referrals Customer services<br/>???? Hoboken, N.J. : John Wiley & Sons, 2010<br/>??? ??<br/>ISBN???????? 9780470487853<br/>Outstanding! : 47 ways to make your organization exceptionalent://SD_ILS/0/SD_ILS:3005642024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Miller, John G., 1958-<br/>?? Organizational effectiveness Organizational change Customer services<br/>???? New York : G.P. Putnam's Sons, 2010<br/>??? ??<br/>ISBN???????? 9780399156403<br/>Empowered : unleash your employees, energize your customers, transform your businessent://SD_ILS/0/SD_ILS:3033192024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Bernoff, Josh<br/>?? Technological innovations -- Management Business enterprises -- Technological innovations Customer services -- Technological innovations Online social networks -- Economic aspects<br/>???? Boston, MA : Harvard Business Press, 2010<br/>??? ??<br/>ISBN???????? 9781422155639<br/>????ent://SD_ILS/0/SD_ILS:1437622024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Timm, Paul R., ?<br/>?? ????<br/>???? ?? : ??????, 2009<br/>??? ??<br/>ISBN???????? 9787300100937<br/>????101 : ????????????ent://SD_ILS/0/SD_ILS:1449532024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Evenson, Renee, ?<br/>?? ???? ??????<br/>???? ??? : ??, 2009<br/>??? ??<br/>ISBN???????? 9789861852690<br/>Super service : seven keys to delivering great customer service...even when you don't feel like it!...even when they don't deserve it!ent://SD_ILS/0/SD_ILS:2963812024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Gee, Val<br/>?? Customer services Customer relations<br/>???? New York [etc.] : McGraw-Hill, 2009<br/>??? ??<br/>ISBN???????? 9780071625791<br/>Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profitsent://SD_ILS/0/SD_ILS:2970252024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Goodman, John A.<br/>?? Customer services Customer relations -- Management<br/>???? New York : AMACOM, c2009<br/>??? ??<br/>ISBN???????? 9780814413333<br/>Get content get customers : turn prospects into buyers with content marketingent://SD_ILS/0/SD_ILS:2982742024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Pulizzi, Joe<br/>?? Target marketing Customer services<br/>???? New York [etc.] : McGraw-Hill, 2009<br/>??? ??<br/>ISBN???????? 9780071625746<br/>Do the right thing : how dedicated employees create loyal customers and large profitsent://SD_ILS/0/SD_ILS:3044242024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Parker, James F. (James Francis), 1947-<br/>?? Southwest Airlines Co. -- Management Airlines -- United States -- Management Customer relations -- United States Customer services -- United States<br/>???? Upper Saddle River, N.J. : Pearson Education, 2008<br/>??? ??<br/>ISBN???????? 9780132763578<br/>What's the secret? : to providing a world-class customer experienceent://SD_ILS/0/SD_ILS:2952712024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? DiJulius, John R., 1964-<br/>?? Customer services Consumer satisfaction Customer loyalty<br/>???? Hoboken, N.J. : John Wiley & Sons, c2008<br/>??? ??<br/>ISBN???????? 9780470196120<br/>The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Companyent://SD_ILS/0/SD_ILS:2953962024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Michelli, Joseph A., 1960-<br/>?? Ritz-Carlton Hotels (Firm) -- Management -- Case studies Leadership Total quality management Corporate culture Customer services<br/>???? New York : McGraw-Hill, c2008<br/>??? ??<br/>ISBN???????? 9780071548335<br/>Care packages for your customers : an idea a week to enhance customer serviceent://SD_ILS/0/SD_ILS:2885752024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Glanz, Barbara A.<br/>?? Customer loyalty Customer services Customer relations<br/>???? New York : McGraw-Hill, c2007<br/>??? ??<br/>ISBN???????? 9780071484213<br/>How Toyota became #1 : leadership lessons from the world's greatest car companyent://SD_ILS/0/SD_ILS:2970182024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Magee, David, 1965-<br/>?? Toyota Jidosha Kabushiki Kaisha -- Management Automobile industry and trade -- Japan -- Management -- Case studies Automobile industry and trade -- United States -- Management -- Case studies Leadership -- Case studies Customer services -- Case studies<br/>???? New York : Portfolio, 2007<br/>??? ??<br/>ISBN???????? 9781591842293<br/>???!?? : ??????60?ent://SD_ILS/0/SD_ILS:1213862024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Bacal, Robert, ??<br/>?? ??????<br/>???? ??? : ?????, 2006<br/>??? ??<br/>ISBN???????? 9789861573540<br/>10 clowns don't make a circus : ... and 249 other critical management success strategiesent://SD_ILS/0/SD_ILS:2822832024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Schragis, Steen<br/>?? Management Strategic planning Interpersonal communication Interpersonal relations Diversity in the workplace -- Management<br/>???? Avon, MA : Adams Media, c2006<br/>??? ??<br/>ISBN???????? 9781593375553<br/>Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referredent://SD_ILS/0/SD_ILS:2860762024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Heppell, Michael<br/>?? Customer relations Consumer satisfaction<br/>???? Harlow : Pearson Prentice Hall Business, 2006<br/>??? ??<br/>ISBN???????? 9780273707929<br/>Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situationent://SD_ILS/0/SD_ILS:1298122024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Bacal, Robert<br/>?? Customer services Customer services -- Terminology<br/>???? New York [etc.] : McGraw-Hill, c2005<br/>??? ??<br/>ISBN???????? 9780071444538<br/>Supply chain management : strategy, planning, and operationent://SD_ILS/0/SD_ILS:2673662024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Chopra, Sunil<br/>?? Marketing channels -- Management Delivery of goods -- Management Physical distribution of goods -- Management Customer services -- Management Industrial procurement<br/>???? Upper Saddle River, NJ : Pearson Prentice Hall, c2004<br/>??? ??<br/>ISBN???????? 9780131217454<br/>The buzz : 50 little things that make a big difference to delivering world-class customer serviceent://SD_ILS/0/SD_ILS:2703452024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Freemantle, David<br/>?? Customer services<br/>???? London [etc.] : Nicholas Brealey, 2004<br/>??? ??<br/>ISBN???????? 9781857883473<br/>Branded customer service : the new competitive edgeent://SD_ILS/0/SD_ILS:2733562024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Barlow, Janelle<br/>?? Customer services Business names Brand name products<br/>???? San Francisco : BK, c2004<br/>??? ??<br/>ISBN???????? 9781576752982<br/>Beans : four principles for running a business in good times or bad : a business fable taken from real lifeent://SD_ILS/0/SD_ILS:2577752024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Yerkes, Lesilie A.<br/>?? Business Interpersonal relations Customer service<br/>???? San Francisco : Jossey-Bass, c2003<br/>??? ??<br/>ISBN???????? 9780787967642<br/>The innovator's solution : creating and sustaining successful growthent://SD_ILS/0/SD_ILS:2714082024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Christensen, Clayton M.<br/>?? Creative ability in business Industrial management Customer service Success in business<br/>???? Boston [etc.] : Harvard Business School Press, c2003<br/>??? ??<br/>Connecting with customers : how to sell, service, and market the travel productent://SD_ILS/0/SD_ILS:2731902024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Mancini, Marc, 1946-<br/>?? Tourism -- Marketing Travel agents<br/>???? Upper Saddle River, NJ : Prentice Hall, c2003<br/>??? ??<br/>ISBN???????? 9780130933904<br/>Customer service : building successful skills for the twenty-first centuryent://SD_ILS/0/SD_ILS:2732522024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Lucas, Robert W.<br/>?? Customer services<br/>???? Boston [etc.] : Mcgraw-Hill, c2003<br/>??? ??<br/>ISBN???????? 9780072938050<br/>Selling servicesent://SD_ILS/0/SD_ILS:2734282024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Forsyth, Patrick<br/>?? Selling Customer services<br/>???? Oxford : Capstone Publishing, 2003<br/>??? ??<br/>ISBN???????? 9781841124599<br/>Managing service level quality across wireless and fixed networksent://SD_ILS/0/SD_ILS:2741622024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Massam, Peter<br/>?? Computer networks -- Management Wireless communication systems -- Management Cellular telephone systems -- Management Customer services<br/>???? Chichester : Jossey-Bass, c2003<br/>??? ??<br/>ISBN???????? 9780470848487<br/>Calming upset customers : staying effective during unpleasant situationsent://SD_ILS/0/SD_ILS:2735472024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Morgan, Rebecca L.<br/>?? Customer services Consumer complaints<br/>???? Boston MA : Thomson Course Technology, c2003<br/>??? ??<br/>ISBN???????? 9781560526698<br/>Services marketing in Asia : managing people, technology and strategyent://SD_ILS/0/SD_ILS:2573412024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Lovelock, Christopher<br/>?? Service industries -- Asia -- Marketing Customer services -- Asia -- Marketing<br/>???? Singapore[etc.] : Prentice Hall, 2002<br/>??? ??<br/>ISBN???????? 9780130605665<br/>The customer service : pocketbookent://SD_ILS/0/SD_ILS:2602162024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Newby, Tony<br/>?? Customer services -- Handbooks, manuals, etc.<br/>???? Hants : Management Pocketbooks, 2002<br/>??? ??<br/>ISBN???????? 9781903776001<br/>Breakaway : deliver value to your customers-fast!ent://SD_ILS/0/SD_ILS:2698912024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Fred, Charles L., 1961-<br/>?? Customer services -- Management Sales personnel -- Training of<br/>???? Francisco, CA : Jossey-Bass, c2002<br/>??? ??<br/>ISBN???????? 9780787961640<br/>Customer relationship managementent://SD_ILS/0/SD_ILS:2732792024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Anderson, Kristin<br/>?? Customer relations -- Management Customer services Relationship marketing<br/>???? New York [etc.] : McGraw-Hill, c2002<br/>??? ??<br/>ISBN???????? 9780071379540<br/>E-service : 24 ways to keep your customers when the competition is just a click awayent://SD_ILS/0/SD_ILS:2507172024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Zemke, Ron<br/>?? Customer services Internet marketing Marketing Electronic commerce<br/>???? New York[etc.] : Amacom, c2001<br/>??? ??<br/>ISBN???????? 9780814406069<br/>Customer relationship management : the ultimate guide to the efficient use of CRMent://SD_ILS/0/SD_ILS:2739592024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? SCN Education B.V.<br/>?? Customer relations -- Management Customer services Relationship marketing<br/>???? Braunschweig/Wiesbaden : Vieweg, 2001<br/>??? ??<br/>ISBN???????? 9783528057527<br/>????ent://SD_ILS/0/SD_ILS:5936752024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? McLean, Cheryl, ?<br/>???? ??? : ??????, 2001<br/>??? ??<br/>ISBN???????? 9789574934522<br/>Managing the guest experience in hospitalityent://SD_ILS/0/SD_ILS:2730892024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Ford, Robert C., 1945-<br/>?? Hospitality industry -- Customer services<br/>???? Australia [etc.] : Delmar Thomson Learning, c2000<br/>??? ??<br/>ISBN???????? 9780766814158<br/>Customer service for dummiesent://SD_ILS/0/SD_ILS:2600972024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Leland, Karen<br/>?? Customer services<br/>???? New York, NY : Hungry Minds, c1999<br/>??? ??<br/>ISBN???????? 9780764552090<br/>The complete idiot's guide to great customer serviceent://SD_ILS/0/SD_ILS:2479952024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Karr, Ron<br/>?? Customer services Business<br/>???? New York : Alpha Books, c1997<br/>??? ??<br/>ISBN???????? 9780028619538<br/>Productivity and service quality : an essential reading for service providerent://SD_ILS/0/SD_ILS:2582162024-09-21T03:14:21Z2024-09-21T03:14:21Z?? / ??? Han, Flora<br/>?? Service industries Customer services<br/>???? Singapore[etc.] : Prentice Hall, 1996<br/>??? ??<br/>ISBN???????? 9789813076600<br/>