???? Consumer satisfaction.SirsiDynix Enterprisehttps://webpac.library.gov.mo/client/zh_TW/webpac/webpac/qu$003dConsumer$002bsatisfaction.$0026ps$003d300?dt=list2024-09-21T14:14:34ZMapping experiences : a guide to creating value through journeys, blueprints, and diagramsent://SD_ILS/0/SD_ILS:5036542024-09-21T14:14:34Z2024-09-21T14:14:34Z?? / ??? Kalbach, James.<br/>?? Information visualization. Consumer satisfaction. Consumer satisfaction -- Evaluation.<br/>???? Beijing : O'Reilly, c2016.<br/>??? ??<br/>ISBN???????? 9781491923535<br/>The experience : the 5 principles of Disney service and relationship excellenceent://SD_ILS/0/SD_ILS:5019392024-09-21T14:14:34Z2024-09-21T14:14:34Z?? / ??? Loeffler, Bruce.<br/>?? Customer services. Customer relations. Consumer satisfaction. Walt Disney Company -- Customer services.<br/>???? Hoboken, New Jersey : Wiley, c2015.<br/>??? ??<br/>ISBN???????? 9781119028659<br/>The Apple experience : secrets to building insanely great customer loyaltyent://SD_ILS/0/SD_ILS:3086022024-09-21T14:14:34Z2024-09-21T14:14:34Z?? / ??? Gallo, Carmine<br/>?? Customer services Consumer satisfaction Creative thinking<br/>???? New York : McGraw-Hill, c2012<br/>??? ??<br/>ISBN???????? 9780071793209<br/>Winning the customer turn consumers into fans and get them to spend moreent://SD_ILS/0/SD_ILS:3087722024-09-21T14:14:34Z2024-09-21T14:14:34Z?? / ??? Imbriano, Lou<br/>?? Marketing Creative ability in business Consumer satisfaction<br/>???? New York [etc.] : McGraw-Hill, 2012<br/>??? ??<br/>ISBN???????? 9780071775267<br/>The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customersent://SD_ILS/0/SD_ILS:3087862024-09-21T14:14:34Z2024-09-21T14:14:34Z?? / ??? Soudagar, Reza<br/>?? Consumer satisfaction Customer relations -- Management Customer services -- Technological innovations<br/>???? New York [etc.] : McGraw-Hill, 2012<br/>??? ??<br/>ISBN???????? 9780071786973<br/>How to market to people not like you : "know it or blow it" rules for reaching diverse customersent://SD_ILS/0/SD_ILS:3203972024-09-21T14:14:34Z2024-09-21T14:14:34Z?? / ??? McDonald, Kelly, 1961-<br/>?? Marketing Consumer satisfaction<br/>???? Hoboken : John Wiley & Sons, Inc., c2011<br/>??? ??<br/>ISBN???????? 9780470879009<br/>Growth or bust! : proven turnaround strategies to grow your businessent://SD_ILS/0/SD_ILS:3083392024-09-21T14:14:34Z2024-09-21T14:14:34Z?? / ??? Faust, Mark<br/>?? Leadership Strategic planning Consumer satisfaction Industrial management -- Technological innovations<br/>???? Pompton Plains, NJ : Career Press, c2011<br/>??? ??<br/>ISBN???????? 9781601631626<br/>The finishing touch : how to build world-class customer serviceent://SD_ILS/0/SD_ILS:3045222024-09-21T14:14:34Z2024-09-21T14:14:34Z?? / ??? Cram, Tony<br/>?? Customer services Consumer satisfaction<br/>???? London [etc.] : FTimes Prentice Hall, 2010<br/>??? ??<br/>ISBN???????? 9780273713012<br/>God is a salesman : learn from the masterent://SD_ILS/0/SD_ILS:2907252024-09-21T14:14:34Z2024-09-21T14:14:34Z?? / ??? Stevens, Mark, 1947-<br/>?? Selling Customer relations Consumer satisfaction Success in business<br/>???? New York : Center Street, 2008<br/>??? ??<br/>ISBN???????? 9781599951546<br/>Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven worldent://SD_ILS/0/SD_ILS:2907332024-09-21T14:14:34Z2024-09-21T14:14:34Z?? / ??? Blackshaw, Pete<br/>?? Consumer satisfaction Customer relations Organizational effectiveness<br/>???? New York : Doubleday, 2008<br/>??? ??<br/>ISBN???????? 9780385522724<br/>Bag the elephant! : how to win & keep big customersent://SD_ILS/0/SD_ILS:2953802024-09-21T14:14:34Z2024-09-21T14:14:34Z?? / ??? Kaplan, Steve, 1960-<br/>?? Consumer satisfaction Success in business Target marketing<br/>???? New York : Workman Publishing, c2008<br/>??? ??<br/>ISBN???????? 9780761145240<br/>What's the secret? : to providing a world-class customer experienceent://SD_ILS/0/SD_ILS:2952712024-09-21T14:14:34Z2024-09-21T14:14:34Z?? / ??? DiJulius, John R., 1964-<br/>?? Customer services Consumer satisfaction Customer loyalty<br/>???? Hoboken, N.J. : John Wiley & Sons, c2008<br/>??? ??<br/>ISBN???????? 9780470196120<br/>Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referredent://SD_ILS/0/SD_ILS:2860762024-09-21T14:14:34Z2024-09-21T14:14:34Z?? / ??? Heppell, Michael<br/>?? Customer relations Consumer satisfaction<br/>???? Harlow : Pearson Prentice Hall Business, 2006<br/>??? ??<br/>ISBN???????? 9780273707929<br/>The loyalty effect : the hidden force behind growth, profits and lasting valueent://SD_ILS/0/SD_ILS:2518212024-09-21T14:14:34Z2024-09-21T14:14:34Z?? / ??? Reichheld, Frederick F.<br/>?? Constomer relations Consumers Job satisfaction Labor productivity Loyalty<br/>???? Boston, MA : Harvard Business School Pres, c2001<br/>??? ??<br/>ISBN???????? 9781578516872<br/>The joyless economy : the psychology of human satisfationent://SD_ILS/0/SD_ILS:2523002024-09-21T14:14:34Z2024-09-21T14:14:34Z?? / ??? Scitovsky, Tibor<br/>?? Consumers Marketing -- Research Motivation (Psychology) -- Research<br/>???? New York [etc.] : Oxford University Press, 1992<br/>??? ??<br/>ISBN???????? 9780195073478<br/>