???? Business. - ?????? Customer relationsSirsiDynix Enterprisehttps://webpac.library.gov.mo/client/zh_TW/webpac/webpac/qu$003dBusiness.$0026qf$003dSUBJECT$002509$0025E4$0025B8$0025BB$0025E9$0025A2$002598$002509Customer$002brelations$002509Customer$002brelations$0026ps$003d300?dt=list2024-09-20T17:40:02ZHarvard business review on increasing customer loyaltyent://SD_ILS/0/SD_ILS:3072112024-09-20T17:40:02Z2024-09-20T17:40:02Z?? / ??? Havard Business Press<br/>?? Customer loyalty Customer relations<br/>???? Boston, Mass. : Harvard Business Review Press, c2011<br/>??? ??<br/>ISBN???????? 9781422162521<br/>The curve : from freeloaders into superfans : the future of businessent://SD_ILS/0/SD_ILS:3203342024-09-20T17:40:02Z2024-09-20T17:40:02Z?? / ??? Lovell, Nicholas<br/>?? Business planning Strategic planning Success in business Customer relations<br/>???? London : Portfolio Penguin, 2013<br/>??? ??<br/>ISBN???????? 9780670923205<br/>The curve : from freeloaders into superfans : the future of businessent://SD_ILS/0/SD_ILS:3175622024-09-20T17:40:02Z2024-09-20T17:40:02Z?? / ??? Lovell, Nicholas<br/>?? Business planning Strategic planning Success in business Customer relations<br/>???? London : Portfolio Penguin, 2013<br/>??? ??<br/>ISBN???????? 9780670923830<br/>The old rules of marketing are dead : 6 new rules to reinvent your brand & reignite your businessent://SD_ILS/0/SD_ILS:3086942024-09-20T17:40:02Z2024-09-20T17:40:02Z?? / ??? Pearson, Timothy R.<br/>?? Branding (Marketing) Customer relations<br/>???? New York [etc.] : McGraw-Hill, 2011<br/>??? ??<br/>ISBN???????? 9780071762557<br/>Social media marketing : the next generation of business engagementent://SD_ILS/0/SD_ILS:3055262024-09-20T17:40:02Z2024-09-20T17:40:02Z?? / ??? Evans, Dave, 1956-<br/>?? Internet marketing Social media -- Marketing Social marketing Customer relations<br/>???? Indianapolis, Ind. : Wiley Publishing, 2010<br/>??? ??<br/>ISBN???????? 9780470634035<br/>Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven worldent://SD_ILS/0/SD_ILS:2907332024-09-20T17:40:02Z2024-09-20T17:40:02Z?? / ??? Blackshaw, Pete<br/>?? Consumer satisfaction Customer relations Organizational effectiveness<br/>???? New York : Doubleday, 2008<br/>??? ??<br/>ISBN???????? 9780385522724<br/>One to one, B2B : customer development strategies for the business-to-business worldent://SD_ILS/0/SD_ILS:2763852024-09-20T17:40:02Z2024-09-20T17:40:02Z?? / ??? Peppers, Don<br/>?? Distributors (Commerce) Customer relations<br/>???? New York [etc.] : Currency Book, 2001<br/>??? ??<br/>ISBN???????? 9780385494090<br/>7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experienceent://SD_ILS/0/SD_ILS:3215762024-09-20T17:40:02Z2024-09-20T17:40:02Z?? / ??? McKain, Scott<br/>?? Customer relations Customer services<br/>???? New York : McGraw-Hill Education, c2014<br/>??? ??<br/>ISBN???????? 9780071822152<br/>The challenger sale : how to take control of the customer conversationent://SD_ILS/0/SD_ILS:3203302024-09-20T17:40:02Z2024-09-20T17:40:02Z?? / ??? Dixon, Matthew, 1972-<br/>?? Sales management Selling Customer relations<br/>???? London : Portfolio, 2013<br/>??? ??<br/>ISBN???????? 9780670922857<br/>Million dollar referrals : the secrets to building a perpetual client list to generate a seven-figure incomeent://SD_ILS/0/SD_ILS:3087072024-09-20T17:40:02Z2024-09-20T17:40:02Z?? / ??? Weiss, Alan, 1946-<br/>?? Business referrals Customer relations Business networks<br/>???? New York : McGraw-Hill, c2012<br/>??? ??<br/>ISBN???????? 9780071769273<br/>The thank you economyent://SD_ILS/0/SD_ILS:3072122024-09-20T17:40:02Z2024-09-20T17:40:02Z?? / ??? Vaynerchuk, Gary<br/>?? Customer relations Social media Branding (Marketing) Internet marketing Management<br/>???? New York : Harper Business, c2011<br/>??? ??<br/>ISBN???????? 9780061914188<br/>Flip the funnel : how to use existing customers to gain new onesent://SD_ILS/0/SD_ILS:3072072024-09-20T17:40:02Z2024-09-20T17:40:02Z?? / ??? Jaffe, Joseph, 1970-<br/>?? Customer relations Business referrals Customer services<br/>???? Hoboken, N.J. : John Wiley & Sons, 2010<br/>??? ??<br/>ISBN???????? 9780470487853<br/>God is a salesman : learn from the masterent://SD_ILS/0/SD_ILS:2907252024-09-20T17:40:02Z2024-09-20T17:40:02Z?? / ??? Stevens, Mark, 1947-<br/>?? Selling Customer relations Consumer satisfaction Success in business<br/>???? New York : Center Street, 2008<br/>??? ??<br/>ISBN???????? 9781599951546<br/>Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referredent://SD_ILS/0/SD_ILS:2860762024-09-20T17:40:02Z2024-09-20T17:40:02Z?? / ??? Heppell, Michael<br/>?? Customer relations Consumer satisfaction<br/>???? Harlow : Pearson Prentice Hall Business, 2006<br/>??? ??<br/>ISBN???????? 9780273707929<br/>Jeffrey Gitomer's little red book of sales answersent://SD_ILS/0/SD_ILS:3259952024-09-20T17:40:02Z2024-09-20T17:40:02Z?? / ??? Gitomer, Jeffrey H.<br/>?? Selling Business networks Customer loyalty Customer relations<br/>???? New York : Prentice Hall, c2006<br/>??? ??<br/>ISBN???????? 9780131735361<br/>The new marketing conversation : creating and strengthening relationships between buyers and sellersent://SD_ILS/0/SD_ILS:2701582024-09-20T17:40:02Z2024-09-20T17:40:02Z?? / ??? Stein, Donna Baier<br/>?? Customer relations Business communication Relationship marketing Marketing<br/>???? Australia [etc.] : Thomson, c2005<br/>??? ??<br/>ISBN???????? 9780324200577<br/>Loyalty rules! : how today's leaders build lasting relationshipsent://SD_ILS/0/SD_ILS:2694942024-09-20T17:40:02Z2024-09-20T17:40:02Z?? / ??? Reichheld, Frederick F.<br/>?? Customer loyalty Customer relations Employee loyalty Leadership<br/>???? Boston, MA : Harvard Business School Press, c2001<br/>??? ??<br/>ISBN???????? 9781591393245<br/>