Michelli, Joseph A., 1960-
Ritz-Carlton Hotels (Firm) -- Management -- Case studies Leadership Total quality management Corporate culture Customer services
New York : McGraw-Hill, c2008
Books
9780071548335
Schragis, Steen
Management Strategic planning Interpersonal communication Interpersonal relations Diversity in the workplace -- Management
Avon, MA : Adams Media, c2006
Books
9781593375553