Gallo, Carmine
Customer services Consumer satisfaction Creative thinking
New York : McGraw-Hill, c2012
Books
9780071793209
Soudagar, Reza
Consumer satisfaction Customer relations -- Management Customer services -- Technological innovations
New York [etc.] : McGraw-Hill, 2012
Books
9780071786973
Cram, Tony
Customer services Consumer satisfaction
London [etc.] : FTimes Prentice Hall, 2010
Books
9780273713012
DiJulius, John R., 1964-
Customer services Consumer satisfaction Customer loyalty
Hoboken, N.J. : John Wiley & Sons, c2008
Books
9780470196120
Heppell, Michael
Customer relations Consumer satisfaction
Harlow : Pearson Prentice Hall Business, 2006
Books
9780273707929