Schragis, Steen
Management Strategic planning Interpersonal communication Interpersonal relations Diversity in the workplace -- Management
Avon, MA : Adams Media, c2006
Books
9781593375553
Heppell, Michael
Customer relations Consumer satisfaction
Harlow : Pearson Prentice Hall Business, 2006
Books
9780273707929
Bacal, Robert
Customer services Customer services -- Terminology
New York [etc.] : McGraw-Hill, c2005
Books
9780071444538
Chopra, Sunil
Marketing channels -- Management Delivery of goods -- Management Physical distribution of goods -- Management Customer services -- Management Industrial procurement
Upper Saddle River, NJ : Pearson Prentice Hall, c2004
Books
9780131217454
Freemantle, David
Customer services
London [etc.] : Nicholas Brealey, 2004
Books
9781857883473
Barlow, Janelle
Customer services Business names Brand name products
San Francisco : BK, c2004
Books
9781576752982
Yerkes, Lesilie A.
Business Interpersonal relations Customer service
San Francisco : Jossey-Bass, c2003
Books
9780787967642
Christensen, Clayton M.
Creative ability in business Industrial management Customer service Success in business
Boston [etc.] : Harvard Business School Press, c2003
Books
Lucas, Robert W.
Customer services
Boston [etc.] : Mcgraw-Hill, c2003
Books
9780072938050
Forsyth, Patrick
Selling Customer services
Oxford : Capstone Publishing, 2003
Books
9781841124599
Mancini, Marc, 1946-
Tourism -- Marketing Travel agents
Upper Saddle River, NJ : Prentice Hall, c2003
Books
9780130933904
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