Bernoff, Josh
Technological innovations -- Management Business enterprises -- Technological innovations Customer services -- Technological innovations Online social networks -- Economic aspects
Boston, MA : Harvard Business Press, 2010
Books
9781422155639
Jaffe, Joseph, 1970-
Customer relations Business referrals Customer services
Hoboken, N.J. : John Wiley & Sons, 2010
Books
9780470487853
Pulizzi, Joe
Target marketing Customer services
New York [etc.] : McGraw-Hill, 2009
Books
9780071625746
Gee, Val
Customer services Customer relations
New York [etc.] : McGraw-Hill, 2009
Books
9780071625791
Goodman, John A.
Customer services Customer relations -- Management
New York : AMACOM, c2009
Books
9780814413333
DiJulius, John R., 1964-
Customer services Consumer satisfaction Customer loyalty
Hoboken, N.J. : John Wiley & Sons, c2008
Books
9780470196120
Michelli, Joseph A., 1960-
Ritz-Carlton Hotels (Firm) -- Management -- Case studies Leadership Total quality management Corporate culture Customer services
New York : McGraw-Hill, c2008
Books
9780071548335
Parker, James F. (James Francis), 1947-
Southwest Airlines Co. -- Management Airlines -- United States -- Management Customer relations -- United States Customer services -- United States
Upper Saddle River, N.J. : Pearson Education, 2008
Books
9780132763578
Glanz, Barbara A.
Customer loyalty Customer services Customer relations
New York : McGraw-Hill, c2007
Books
9780071484213
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