Managing the guest experience in hospitality
INITIAL_TITLE_SRCH:
Managing the guest experience in hospitality
AUTHOR:
Ford, Robert C., 1945-
Heaton, Cherrill P.
ISBN:
9780766814158
PUBLICATION_INFO:
Australia [etc.] : Delmar Thomson Learning, c2000
PHYSICAL_DESC:
xxiv, 432 p.
GENERAL_NOTE:
Includes index
SUBJECT_TERM:
SUBJECT:
| Hospitality industry -- Customer services |