This is service design thinking : basics, tools, cases
INITIAL_TITLE_SRCH:
This is service design thinking : basics, tools, cases
AUTHOR:
Stickdorn, Marc.
Schneider, Jakob (Economist)
ISBN:
9781118156308
PUBLICATION_INFO:
Hoboken, New Jersey : Wiley, c2011.
PHYSICAL_DESC:
373 p. : ill. (some col.) ; 24 cm
ABSTRACT:
Introduction -- What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.
SUBJECT_TERM:
SUBJECT:
| Service industries -- Management. |
BIBSUMMARY:
Introduction -- What is service design? -- Who are these service designers? -- How does service design work? -- What are the tools of service design? -- Applied service design -- Deep service design thinking.