The loyalty effect : the hidden force behind growth, profits and lasting value
INITIAL_TITLE_SRCH:
The loyalty effect : the hidden force behind growth, profits and lasting value
AUTHOR:
Reichheld, Frederick F.
Teal, Thomas
ISBN:
9781578516872
PUBLICATION_INFO:
Boston, MA : Harvard Business School Pres, c2001
PHYSICAL_DESC:
xviii, 323 p.
SUBJECT:
| Constomer relations |
| Consumers |
| Job satisfaction |
| Labor productivity |
| Loyalty |
| Management |