Calming upset customers : staying effective during unpleasant situations
INITIAL_TITLE_SRCH:
Calming upset customers : staying effective during unpleasant situations
AUTHOR:
Morgan, Rebecca L.
ISBN:
9781560526698
EDITION:
3rd ed.
PUBLICATION_INFO:
Boston MA : Thomson Course Technology, c2003
PHYSICAL_DESC:
xiv, 82 p. : ill.
SERIES:
A crisp fifty-minute series book
Fifty-minute series
SERIES_TITLE:
A crisp fifty-minute series book
Fifty-minute series
GENERAL_NOTE:
Includes bibliographical references
SUBJECT:
| Customer services |
| Consumer complaints |