Service design for business : a practical guide to optimizing the customer experience
INITIAL_TITLE_SRCH:
Service design for business : a practical guide to optimizing the customer experience
AUTHOR:
Reason, Ben, 1972-
Løvlie, Lavrans, 1969-
Flu, Melvin Brand, 1966-
ISBN:
9781118988923
PUBLICATION_INFO:
Hoboken, N.J. : John Wiley & Sons, c2016.
PHYSICAL_DESC:
xi, 189 p. : ill. ; 24 cm
GENERAL_NOTE:
Includes index.
ABSTRACT:
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design.
SUBJECT:
| Customer services. |
| Customer relations. |
BIBSUMMARY:
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design.