Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred
INITIAL_TITLE_SRCH:
Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred
AUTHOR:
Heppell, Michael
ISBN:
9780273707929
PUBLICATION_INFO:
Harlow : Pearson Prentice Hall Business, 2006
PHYSICAL_DESC:
ix, 128 p. : ill. ; 24 cm
SUBJECT:
| Customer relations |
| Consumer satisfaction |