This paper highlights the importance of migrants as the primary stakeholders in the complex process of integration and stresses the need for investment in inclusion and education policies to help migrants to settle and the host society to accept newcomers. More specifically, it analyzes the data collected from face-to-face interviews conducted in November 2009 with migrants and integration practitioners in Madrid and assesses the outcome of the integration schemes put in place by the Spanish government and regional and local authorities over the last six years.--Publisher's description.