Reveals the ten principles that guided the author's leadership. This title shows that if you think of your staff as people (not labour costs) they may achieve amazing results. It discusses the importance of building trust, telling hard truths, thinking independently, and more.

Introduction: It's about the people -- all the people -- Know who you are: wear one hat -- Know why you're here: do it because it's right, not because it's right for your resume -- Think independently: the person who sweeps the floor should choose the broom -- Build trust: care, like you really mean it -- Listen for the truth: the walls talk -- Be accountable: only the truth sounds like the truth -- Take action: think like a person of action, and act like a person of thought -- Face challenge: we are human beings first -- Practice leadership: the big noise and the still, small voice -- Dare to dream: say Yes, the most powerful word in the world.