The leader's guide to influence : how to use soft skills to get hard results
INITIAL_TITLE_SRCH:
The leader's guide to influence : how to use soft skills to get hard results
AUTHOR:
Brent, Mike
Dent, Fiona Elsa
ISBN:
9780273729860
PUBLICATION_INFO:
London [etc.] : FT Prentice Hall, 2010
PHYSICAL_DESC:
viii, 231 p. ; 22 cm
GENERAL_NOTE:
Includes bibliographical references and index
CONTENTS:
Your relationships : get them right -- What's your relationship style? -- Understanding my relationships -- What makes relationships go wrong? -- Relationship networking -- Creating the right impression -- Listening -- Quality questioning -- Trust and authenticity -- Rapport and empathy.
SUBJECT:
| Leadership |
| Influence (Psychology) |
| Communication in management |
| Interpersonal relations |