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Imagem da capa para On the frontline in Macao : casino employees, informal learning, & customer service
On the frontline in Macao : casino employees, informal learning, & customer service
Imagem da capa para An anthropology of services : toward a practice approach to designing services
An anthropology of services : toward a practice approach to designing services
Imagem da capa para Surprise! : the secret to customer loyalty in the service sector
Surprise! : the secret to customer loyalty in the service sector
Imagem da capa para Be your customer's hero : real-world tips & techniques for the service front lines
Be your customer's hero : real-world tips & techniques for the service front lines
Imagem da capa para The experience : the 5 principles of Disney service and relationship excellence
The experience : the 5 principles of Disney service and relationship excellence
Imagem da capa para Library security : better communication, safer facilities
Library security : better communication, safer facilities

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