Lean six sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions
INITIAL_TITLE_SRCH:
Lean six sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions
AUTHOR:
George, Michael L., 1947-
ISBN:
9780071418218
PUBLICATION_INFO:
New York[etc.] : McGraw-Hill, c2003
PHYSICAL_DESC:
xiv, 386 p.
GENERAL_NOTE:
Includes index
SUBJECT:
| Six Sigma (Quality control standard) |
| Service industries -- Quality control -- statistical methods |
| Quality control -- Statistical methods |