Massam, Peter
Computer networks -- Management Wireless communication systems -- Management Cellular telephone systems -- Management Customer services
Chichester : Jossey-Bass, c2003
Books
9780470848487
Yerkes, Lesilie A.
Business Interpersonal relations Customer service
San Francisco : Jossey-Bass, c2003
Books
9780787967642
Morgan, Rebecca L.
Customer services Consumer complaints
Boston MA : Thomson Course Technology, c2003
Books
9781560526698
Newby, Tony
Customer services -- Handbooks, manuals, etc.
Hants : Management Pocketbooks, 2002
Books
9781903776001
Lovelock, Christopher
Service industries -- Asia -- Marketing Customer services -- Asia -- Marketing
Singapore[etc.] : Prentice Hall, 2002
Books
9780130605665
Fred, Charles L., 1961-
Customer services -- Management Sales personnel -- Training of
Francisco, CA : Jossey-Bass, c2002
Books
9780787961640
Anderson, Kristin
Customer relations -- Management Customer services Relationship marketing
New York [etc.] : McGraw-Hill, c2002
Books
9780071379540
SCN Education B.V.
Customer relations -- Management Customer services Relationship marketing
Braunschweig/Wiesbaden : Vieweg, 2001
Books
9783528057527
Zemke, Ron
Customer services Internet marketing Marketing Electronic commerce
New York[etc.] : Amacom, c2001
Books
9780814406069
Ford, Robert C., 1945-
Hospitality industry -- Customer services
Australia [etc.] : Delmar Thomson Learning, c2000
Books
9780766814158
Leland, Karen
Customer services
New York, NY : Hungry Minds, c1999
Books
9780764552090
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