Cram, Tony
Customer services Consumer satisfaction
London [etc.] : FTimes Prentice Hall, 2010
Books
9780273713012
Jaffe, Joseph, 1970-
Customer relations Business referrals Customer services
Hoboken, N.J. : John Wiley & Sons, 2010
Books
9780470487853
Kuzmeski, Maribeth
Customer services Success in business
Hoboken, N.J. : John Wiley & Sons, 2010
Books
9781118156292
Goodman, John A.
Customer services Customer relations -- Management
New York : AMACOM, c2009
Books
9780814413333
Gee, Val
Customer services Customer relations
New York [etc.] : McGraw-Hill, 2009
Books
9780071625791
Pulizzi, Joe
Target marketing Customer services
New York [etc.] : McGraw-Hill, 2009
Books
9780071625746
Parker, James F. (James Francis), 1947-
Southwest Airlines Co. -- Management Airlines -- United States -- Management Customer relations -- United States Customer services -- United States
Upper Saddle River, N.J. : Pearson Education, 2008
Books
9780132763578
DiJulius, John R., 1964-
Customer services Consumer satisfaction Customer loyalty
Hoboken, N.J. : John Wiley & Sons, c2008
Books
9780470196120
Michelli, Joseph A., 1960-
Ritz-Carlton Hotels (Firm) -- Management -- Case studies Leadership Total quality management Corporate culture Customer services
New York : McGraw-Hill, c2008
Books
9780071548335
Magee, David, 1965-
Toyota Jidosha Kabushiki Kaisha -- Management Automobile industry and trade -- Japan -- Management -- Case studies Automobile industry and trade -- United States -- Management -- Case studies Leadership -- Case studies Customer services -- Case studies
New York : Portfolio, 2007
Books
9781591842293
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