Creating the perfect coach/client relationship -- Set the scene -- Always work in three dimensions -- Look at what people do, not what they say -- Ask the killer questions : 'so what is stopping you?' -- Learn to push the pause button -- If the client doesn't know what good looks like, how will they know when they are there? -- There is only one coaching style : the one that works best for the client 9 listen and look for what's not being said -- If you do what you've always done : you will getwhat you've always got! -- Good coaches help people change : great coaches help the change stick -- Look back and learn -- And finally.