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Cover image for The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Cover image for What's the secret? : to providing a world-class customer experience
What's the secret? : to providing a world-class customer experience
Cover image for Do the right thing : how dedicated employees create loyal customers and large profits
Do the right thing : how dedicated employees create loyal customers and large profits

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